General Terms and Conditions - Linar Downtown VR

Entry into force: 18 December 2022

1. Introduction and definitions

Please read our terms and conditions carefully, as by placing an order or making a reservation, you are deemed to have accepted them.

These general terms and conditions (hereinafter: Terms & Conditions) are concluded between CentralExam Korlátolt Felelősségű Társaság (hereinfter: Service provider) and the customer using its services (

hereinafter: Customer) (Service Provider and Customer are hereinafter collectively referred to as: Parties) and regulates, in addition to the applicable legislation, the terms and conditions of the conclusion of the contract, the terms and conditions of payment, the time limits for payment, the rules on liability and the conditions for exercising the right of withdrawal.

The Service Provider shall operate a so-called virtual reality (hereinafter: VR) entertainment centre at its business premises (hereinafter: Business Premises) at 20, Asbóth u 1075 Budapest, Hungary, in the framework of which it shall provide the Customer with individual or group VR experiences and games (hereinafter: Service). The website https://linarvr.hu/ (hereinafter the "Website") offers the possibility to register for the Services by making a reservation online in advance (hereinafter the "Book Now") and the Website offers the possibility to purchase gift vouchers (hereinafter the "Order").

The Service Provider may also make the Premises available for private events (e.g. birthday parties, company events, team building, etc.) by prior arrangement.

2. Contact details of the Service Provider

If you have any questions about the use of our website, the purchase or booking process, or our terms and conditions, you can contact us using the contact details below:

Company name: CentralExam Vizsgáztató, Szolgáltató, Oktató Korlátolt Felelősségű Társaság
Located at: 2721 Pilis, Hűvösvölgyi utca 6.
Location and postal address (business premises): 1075 Budapest, Asbóth u 20.
Name of the registering authority: Budapest Környéki Törvényszék Cégbírósága (Court of First Instance of the Budapest District Court)
Registration number (company registration number): 13-09-217304
Tax number: 27546275-2-13
Representative's name: Rozgonyi Bence
Representative's phone: +36 70 239 7770
Website address: https://linarvr.hu/ (hereinfter: Website)
Email address: info@linarvr.hu
Hosting provider's name: Sybell Informatika Kft.
Hosting provider's location: 1158 Budapest, Késmárk u. 7/B 2. em. 206.
Hosting provider's email address: hello@sybell.hu

3. Scope and adoption of the GTC

Unless otherwise expressly agreed, the GTC shall apply to all legal transactions entered into by the Service Provider in connection with the Service, regardless of whether they were concluded at the Service Provider's premises or on the https://linarvr.hu/ tomorrow website operated by the Service Provider.

In matters not regulated in the GTC, in particular Act V of 2013 on the Civil Code (hereinafter: Civil Code), Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, and the legislation listed in point 12 shall apply.

By using the Service, the Customer agrees to be bound by these Terms and Conditions in their entirety.

The language of the contract is Hungarian.

The contract is concluded by submitting a Reservation and an Order, by accepting our general terms and conditions.

4. Use of the Service

The Service is available to all persons who are able to use the Service. The Service is not available to children under 8 years of age, between 8 and 12 years of age only with active parental supervision (i.e. with the parent's continuous and direct presence) and between 12 and 18 years of age only with the parent's consent given at the Premises.

In case of alcohol or psychoactive substances, entry is not possible. Smoking and the use of open flames on the Premises is prohibited. It is forbidden to bring into the Premises any stabbing, cutting or other injurious instruments or objects that can be considered weapons. Drinks may be brought into the Premises only in closed bottles with a cap, and food may not be consumed.

The Service Provider reserves the right, at its sole discretion, to refuse participation in the Service to anyone at any time.

In order to use the Service, the Customer is required to make an appointment in advance through the Website or by using one of the contact details indicated on the Website. The validity of the Reservation is subject to the completion of the mandatory fields marked with "*" on the form and acceptance of the GTC.

Playing time is calculated on the basis of the hours started.

The Game Master will warn the Client 5 minutes before the end of the game. The Customer may, subject to capacity, have the option to play longer than the scheduled playing time for a fee. Any extension shall only be granted at the express and unequivocal request of the Client.

Cancellation of the Booking (i.e. withdrawal from the Service) may be made as follows:

24 hours before the booked time, the Service can be cancelled free of charge;
in the event of cancellation within 24 hours of the booked time, the Service may be cancelled upon payment of the gross price of the Reservation.

The browsing of the Website does not oblige the Customer to make any declaration, nor does the Customer assume any obligation to make a purchase by this activity, and may leave the Website at any time without any consequence and may resume the activity at any time at his/her discretion.

Use of the Service is as follows:

The Customer agrees at the reception desk in the Premises which VR game type they wish to play and for how long;
Game spaces related to the agreed VR game type will be shown to the Customer by the Game Master;
The game master instructs the Client, helps him to pick up and use the equipment, and explains and teaches the chosen game at the beginning of the game;
The Customer plays independently for the duration of the game, but may request assistance from the Game Masters at any time.

Please note that there are usually one or two game masters working in the Premises at the same time, who share the time with Customers, so there may be a few minutes of waiting.

The duration of the game is gross, including putting on and taking off equipment and learning the games.

The time spent at the reception by prior arrangement does not count towards the playing time.

When booking, the playing time will always start at the time booked, so in case of a delay, the playing time may be reduced by the duration of the delay. For this reason, the Service Provider recommends that the Customer arrives 10-20 minutes before the booked time.

5. VR Gift Vouchers

The Customer has the possibility to purchase gift vouchers on the Website, which may be transferred to third parties (hereinafter referred to as "Order"). The Customer may choose from the following gift vouchers:

VR Gift Vouchers - Single: Provides 60 minutes of playing time for 1 player.
VR Gift Voucher - Multi: Provides 120 minutes for 1 player or 60 minutes for 2 players.
VR Gift Voucher - 10-visit pass: Provides 10 x 60 minutes of playing time for 1 player.

The prices displayed on the Website are in HUF and include the statutory value added tax.

When purchasing a gift voucher on the Website, payment can be made by credit card as follows: the Customer selects the gift voucher and then, on the interface provided on the Website, he/she can make the payment with his/her credit card by entering the card number, expiry date and CVC code indicated on the card.

The purchase on the Website is conditional upon the completion of the mandatory fields marked with "*" on the form and acceptance of the GTC.

The Service Provider will issue an electronic invoice to the e-mail address provided by the Customer after the payment has been made. By making a purchase, the Customer expressly agrees to the issuance of an electronic invoice, which constitutes his/her consent to receive the invoice.

The gift voucher is issued electronically in pdf format for purchases made on the Website and can be downloaded from the Website after successful payment and from the automatic confirmation e-mail sent to the e-mail address provided during the ordering process. The Service Provider excludes any liability for damages resulting from the incorrect provision of the e-mail address.

The confirmation email will contain a unique order number to identify the gift voucher. The gift voucher is only valid with the order number. In this regard, the Service Provider excludes all liability in the event that the voucher is not properly stored by the Customer and is used by unauthorised persons.

The gift voucher can be redeemed in person at the Shop by booking an appointment online at https://linarvr.hu/en/booking/. The gift voucher can be used for the playing time indicated on the voucher within 90 days from the date of purchase.

The value of the gift voucher cannot be converted into cash. Gift vouchers are non-refundable.

A gift voucher purchased on the Website may be returned (i.e. the Customer may cancel the purchase - see Section 8) within fourteen (14) days without giving any reason, unless the Service has been started within this period.

6. Booking and payment methods

The purchase on the Website is conditional upon the completion of the mandatory fields marked with "*" on the form and acceptance of the GTC.

During the booking process, the Service Provider will send an automatic confirmation e-mail to the e-mail address provided by the Customer. The Service Provider shall not be liable for any damage resulting from the incorrect provision of the e-mail address.

The Customer may choose one of the following payment methods when making an online appointment to use the Service:

By credit card online
By credit card in the room
By gift voucher
By 10-visit pass

6.1. Payment by credit card online

When making a booking on the Website, the online payment by credit card is carried out as follows: the Customer selects the "By credit card online" payment method, and then, on the interface provided for this purpose, he/she can make the payment by credit card by entering his/her e-mail address, name, card number, expiry date and CVC code.

6.2. Payment by credit card in the room

If the Customer successfully books an appointment by indicating the payment method "Pay on the spot by credit card" during the Booking, the Customer shall pay the Service fee based on the actual playing time spent at the Premises after using the Service, with the playing time being calculated on the basis of the hours started.

Upon payment, the Service Provider will issue a receipt or, at the Customer's prior request, a paper VAT invoice.

6.3. Payment by gift voucher

The Customer may also pay for the use of the Service with a gift voucher purchased in advance on the Website. In case of this payment method, the terms and conditions set out in point 5 of the GTC apply.

6.4. Payment by 10-visit pass

The Customer has the option to pay for the use of the Service with a 10-capacity pass purchased in advance on the Website. For this payment method, the terms set out in point 5 of the GTC apply.

7. Responsibility

The Customer may only use the Service at his/her own risk. The Service Provider draws the Customer's attention to the fact that the VR experience may cause dizziness, nausea or sickness, for which the Service Provider excludes all liability.

In the case of certain diseases and disorders (e.g. heart disease, pacemaker epilepsy, hypertension, panic disorder) and in the case of pregnancy exceeding 3 months, there is a risk that VR may result in a deterioration of health, for which the Service Provider excludes all liability.

The Service Provider excludes all liability for any accidents suffered by the Customer while using the Service.

The Service Provider excludes all liability in cases where the provision of the Service cannot be fulfilled due to technical reasons (e.g. equipment failure, power outage, etc.), but is obliged to replace the provision of the Service to the Customer in a manner agreed with the Customer.

The Customer is fully liable for any damage caused to the equipment.

You may not run, jump or leave the play area in VR equipment while using the Service. In the event that the Customer uses the Service in a way that endangers his/her own safety or the safety of others or their property, the Game Master will first issue a warning and may then ban him/her from the Service. In this case, the Customer will not be entitled to a reduction or refund.

Even with the utmost care, it is possible that a technical error may lead to a misprice or a feature appearing next to a service that is significantly different from the market price. For any damages, inconvenience or any adverse consequences in connection with the incorrectly indicated price and/or feature, the

The Service Provider assumes no liability whatsoever and excludes all liability in full, but in such case the Customer is entitled to withdraw from the contract without any further legal consequences.

8. Termination of contract, reimbursement

The contract concluded for the Service is terminated:

with performance by both parties;
upon exercise of the Customer's right of withdrawal, on the date of receipt of the withdrawal by the Service Provider;
by mutual agreement of the parties;
in the other cases specified in these GTC.

For purchases made on the Website, the Customer has the right to withdraw within fourteen (14) days without giving any reason, if the Service has not been started within this period.

In the event of a proper withdrawal by the Customer, the Service Provider shall refund the payment made by the Customer by bank transfer to the bank account provided by the Customer in writing within five (5) banking days of the notice of withdrawal.

9. Complaints handling and redress

The Service Provider informs the Customer that in the event of a complaint about the Service, as well as in the event of a dispute about the quality of the Service, the conclusion and performance of the contract, the Customer may refer the dispute to the conciliation body competent for the place of residence or stay in order to settle the dispute out of court. The procedure of the conciliation body is regulated in detail in Act CLV of 1997 on Consumer Protection. The contact details of each conciliation body can be found at https://bekeltetes.hu/. The name and location of the competent conciliation body in the place where the Service Provider is established, and its contact details:

Contact details of the Budapest Conciliation Board:

1016 Budapest, Krisztina krt. 99. III. em. 310.

Address for mailing: 1253 Budapest, Pf.: 10.

Email address: bekelteto.testulet@bkik.hu

Central telephone number: +36 1 488 2131

Fax: +36 1 488 2186

10. Processing of data

Personal data will be processed in full compliance with the provisions of the legislation in force.

By using the Service, the Customer has read and understood the Service Provider's Privacy and Data Protection Policy, which is available and accessible on paper at https://linarvr.hu/en/privacy-policy and at the Business Premises. to be bound by the Service Provider.

Any transfer of personal data to third parties shall only take place in accordance with the Privacy and Data Protection Policy.

11. Mixed provisions

By browsing the Website, the Customer acknowledges and agrees that the Website and the Services (i.e. the available VR experiences and games) are subject to change at any time at the discretion of the Service Provider.

The content on the Website is protected by copyright. Any use of it in whole or in part is subject to the prior written consent of the Service Provider.

The Service Provider is not subject to a code of conduct.

In the performance of the legal relationship concluded between the Parties under these GTC, the Parties may make their declarations exclusively in writing, in Hungarian, to the Service Provider at one of the contact details indicated in the introductory section, and to the Customer at one of the contact details provided by the latter. E-mail communication shall be considered as written.

The Parties shall send any correspondence addressed to each other at the shall be deemed to have been delivered on the date of receipt by the other Party. Messages sent by e-mail shall be deemed to have been delivered on the basis of the read receipt. In the case of communication by post, the date of successful delivery shall be the date indicated on the return receipt. If the consignment is returned to the sender marked as "not sought", "moved" or "consignee unsatisfactory", the consignment will be deemed delivered on the 5th working day following the second unsuccessful delivery (fictitious delivery).

In the performance of the legal relationship concluded under these GTC, the Parties shall act in mutual cooperation with each other, in accordance with the principles of good faith and fairness and the requirement of the proper exercise of law. They shall also inform each other of all facts and circumstances which may be relevant to the other party.

If any provision of these GTC is invalid, in whole or in part, or does not comply with the applicable rules, the validity of the remaining provisions shall not be affected.

The parties undertake to replace the provision which is deemed invalid by a legally permissible provision which approximates as closely as possible the content of the original provision.

The legal relationships established on the basis of these GTC shall be governed by Hungarian law, and the Central District Court of Buda or the Székesfehérvár Court of Justice shall have exclusive jurisdiction to settle any disputes arising in connection therewith, depending on their jurisdiction.

12. Applicable legislation

Data management: act CXII of 2011 (Infotv.)

Cancellation, product warranty, warranty of accessories, refund: Government Decree 45/2014 (II. 26.)

Standstill: Government Decree 151/2003 (IX. 22.)

In particular, the following legislation applies to the GTC:

Act CLV of 1997 on Consumer Protection;

Act CVIII of 1998 on certain aspects of electronic commerce services and information society services;

Act V of 2013 on the Civil Code (Civil Code);

Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables;

Government Decree 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses;

19/2014. (IV. 29.) NGM rendelet a fogyasztó és vállalkozás közötti szerződés keretében eladott dolgokra vonatkozó szavatossági és jótállási igények intézésének eljárási szabályairó